I first went to Peking University Stomatological Hospital. It was extremely difficult to make an appointment with a specialist at such a top-tier hospital. Specifically for the tooth extraction department, the number of doctors was limited. I tried booking an appointment through the hospital's WeChat mini-program for two weeks but failed. Eventually, I secured an appointment with an associate chief physician by using my insurance company's privilege card.
The hospital boasted convenient transportation links. The consultation process was straightforward, and dental X-rays were taken quickly. However, the hospital environment looked a bit outdated with a compact layout. Doctors worked in an assembly-line manner, rotating between adjacent consulting rooms, which ensured high efficiency. But patients might feel a bit nervous during the visit. The tooth extraction procedure was brief, performed by an experienced doctor using the traditional tooth extraction method. There was little bleeding after the operation, and I felt no pain throughout the process.
Pain set in two hours after the surgery, so I took one ibuprofen tablet for pain relief. Mild swelling appeared on the third day, and I recovered completely within a week. Unfortunately, the doctor did not provide a post-operative consultation contact number, making me feel that all services ended right after the tooth extraction.
My second visit was to Beijing Stomatological Hospital. Similarly, specialist appointments were hard to come by, but there were more general dentists available. Even if patients couldn't book a specialist, they still had the option to consult other full-time general practitioners. I successfully got an appointment with an associate chief physician here.
The hospital was also easily accessible by public transport. It had a larger building scale and newer hardware facilities. The lobby and corridors were spacious and bright, creating a comfortable environment. Like the first hospital, the consultation process and X-ray service were convenient and efficient. During the consultation, the specialist communicated with me in detail, answered all my questions, explained the treatment plan clearly, and even instructed the anesthesiologist on my medication method.
This time, the minimally invasive tooth extraction method was adopted. The procedure was precise and swift. After the operation, the doctor provided me with an online consultation platform, encouraging me to reach out anytime if I had any questions. I felt no pain on my way home and didn't need to take any painkillers. There was only mild swelling, and I recovered fully in a week.
Next time, I will definitely choose Beijing Stomatological Hospital. The reasons are as follows: it adopts more advanced minimally invasive tooth extraction technology; its superior hardware facilities and comfortable environment help alleviate patients' anxiety; and the doctors provide more thorough pre-consultation services and comprehensive after-sales support.
As a professional engaged in the ceramic sanitary ware industry, reflecting on our product development processes and service systems based on these two hospital experiences is truly a practice-based approach to deriving truths. Our factory attaches great importance to product R&D and has a dedicated professional R&D team. We strive to maintain advancedness in both product functions and appearance.
Moreover, our sales philosophy has evolved beyond simply selling individual products-we now aim to provide customers with a complete living environment and a desirable lifestyle. Our designs are rooted in real-life scenarios; every product is designed by integrating its intended usage environment, with a people-oriented focus on functional design.
In pre-sales consultation, we focus on helping customers identify their actual needs and offer multiple solutions for them to choose from. In after-sales service, we prioritize solving customers' problems promptly, ensuring they can use our products with complete peace of mind.
